Thursday 31 March 2011

A little victory!


Twitter was buzzing yesterday afternoon with people who received clothes bought using their Groupon ASOS voucher. Many stating that the clothes were poor quality and stained. Some people got an item which wasn't the color or size that they ordered. ASOS Customer Service was replying that if they return the items, they cannot exchange for another item or get a refund due to Groupon T&C.


Let's take a look at the Fine Print:




'Expires 10 April 2011. Limit 1 per person, may buy additional as gift. One Groupon per transaction. Minimum basket spend of £21 required (i.e. £20 Groupon voucher must be supplemented by an additional spend of £1). Not valid on sale items and ASOS Marketplace. 50,000 Groupons available. Refunds will be based on amount paid not ASOS R.R.P. Purchased item can only be exchanged for an additional size; exchange for alternative item not available. For full ASOS terms and conditions visit www.asos.com/infopages/pgehelpde '



Well that was a mouth full!!!


We read the terms and conditions when this deal first came out and we thought most of them were pretty fair: You have to spend an extra £1 at ASOS. You can't use on sale items. 'Refunds will be based on amount paid not ASOS R.R.P.' sounded fair as well. Afterall, you can't expect to buy something for £21 using your £9 Groupon Voucher and then return it for £21 cash!



However, the fact that purchased items can only be exchanged for another size and not for another item was what put us off. And this is where people are having issues. This is an online clothes retailer, certainly people are going to want to return clothes! They may not fit properly, they might not look good on. They might me poorly made.




A number of regular ASOS Customers are complaining that the quality of the clothes they have bought with their Groupon vouchers is not as good as the quality of items they usually get. Like d, who has used ASOS for the past 4 years. He stated that the item he got with his Groupon voucher was not as nice as the thing he normal orders from ASOS.



This woman bought 2 items (one for £18 and one for £22) and used her £20 Groupon voucher. She returned the item for £22 as it was too small. She should have received at least £20 cash back, and ASOS should have used her Groupon voucher for the other item.



Instead they used her Groupon voucher for the return. So she lost the £9 she paid for the Groupon voucher, meaning she's paid £27 total for an £18 item! ASOS have refused to refund and so did Groupon.


The problem with the fine print is, while it says you can only exchange for another size, it says you will get a refund for what you paid. Technically, people paid £9 for the Groupon voucher so they should get at least £9 credit.



Twitter users and @GrouponUKScams complained about this technicality in the small print, and insisted they should get a refund. And by 4PM yesterday, ASOS had agreed to give angry customers a new code for a Groupon £20!




So if you had a problem with this offer please contact @ASOS_HereToHelp on Twitter and they will get you a new code.




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